Keep Your Teams Moving with Trusted HPC User Support
HPC user support focuses on helping cluster users maximise productivity and efficiency by providing timely assistance with access, environment configuration, and troubleshooting. This ensures effective use of HPC resources while minimising workflow interruptions.
- Access Management: Handling user account creation, permissions, and authentication to ensure secure and appropriate cluster access.
- Environment Configuration: Assisting users with module management, software environment setup, and customisation to meet specific workload requirements.
- Issue Resolution: Providing timely help to diagnose and resolve user-reported problems related to cluster access, job submission, and software usage.
- Training & Guidance: Offering advice on best practices for using cluster resources efficiently and effectively.
- Collaboration & Communication: Acting as a liaison between users and technical teams to facilitate clear and effective problem resolution.
- Documentation Support: Developing and maintaining user guides, FAQs, and knowledge base resources to empower self-service.
- Usage Reporting: Delivering insights on resource consumption and job performance to help users optimise their workflows.
Khaled did a great job in finding a solution to the problem. He was very proactive and responsive in the process.”
HPC user, transport and logistics customer
So impressed with the user service provided. Thank you so much!”
HPC user, HE Customer
Explore Our Range of HPC Consultancy Services
Strategy & Planning
Develop an HPC strategy that meets the current and future
needs of all users and includes securing funding for a sustainable solution.
Procurement
Managing the complex process of HPC technical specifications, as in-depth as required, to deliver the right solution, on time and in budget.
Implementation
Reduce downtime, mitigate risk, improve performance and ensure reliability to enhance business productivity.
Optimisation
Understand your workflows, the ratio of computational intensity vs data intensity, test performance, speed, agility, whilst analysing all HPC costs to understand its true value.
Managed Services
Boost productivity with our HPC Cloud Computing services, including expert support, system management and research engineering.
Powering the Future of Performance
- Reputational Assurance: Our consultants possess in-depth knowledge and insights only experience can bring.
- Comprehensive Support: We provide expert guidance across all your HPC and Cloud computing needs.
- Peace of Mind: Eliminate recruitment headaches and focus on what matters most – your business goals.
- Renowned Expertise: Recognised as industry leaders, our consultants bring unparalleled professionalism, knowledge, and skill to every project.
- Risk Mitigation: Minimise disruption and safeguard business continuity with our seamless support services.
- Cost Efficiency: Save time and resources by leveraging the expertise of our highly skilled specialists.
Don't take risks with your critical HPC solution. Contact us today and access a pool of highly skilled, experienced HPC professionals and let our expertise work for you!
With unparalleled experience in deploying major, multi-million-pound systems worldwide, Red Oak Consulting stands as a leader in the field.
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High-Performance Computing projects delivered
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HPC projects delivered on time
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HPC procurements ranging from £100K to £500 million
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Proven track record of customer satisfaction
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HPC in the Cloud projects
Certifications
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